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Klagenfurter Bäder

Stadtwerke Klagenfurt- Klagenfurter Bäder (public pools)

A Comprehensive Access and Ticketing System Overhaul
 
Located in Klagenfurt, the Stadtwerke Klagenfurt Group oversees multiple public amenities, including the renowned Klagenfurter Bäder (public pools) on the shores of the picturesque Wörther See.
Facing challenges in system integration, customer satisfaction, and operational efficiency, the need for a state-of-the-art access and ticketing system became evident. SKIDATA Connect provided the perfect solution to address these challenges.

Project Overview 

Webshop Integration
NFC eTicketing
Integration with Customer Cards

Advanced Webshop Integration

An advanced and intuitive webshop now facilitates a significant portion of ticket sales, including day tickets and season passes.
This caters to internet-savvy customers, allowing them to purchase tickets with minimal interaction. 
For non-internet users, efficient service at physical points of sale ensures no waiting times, providing a seamless experience for all.
Additional ticket vending machines are available to handle peak visitor numbers, further enhancing convenience. The streamlined process has significantly boosted customer satisfaction by reducing wait times and simplifying the purchase experience. 

Stadtwerke Klagenfurt- Klagenfurter Bäder (public pools)
Stadtwerke Klagenfurt- Klagenfurter Bäder (public pools)

Variety of Ticket Media

Thanks to the SKIDATA solution, access rights are now available through multiple formats to suit various customer preferences:

  • QR Codes to Smartphones
    Sent directly to customers' smartphones.
  • NFC eTickets for Apple and Google Wallets
    Offers a seamless and contactless access experience.
  • Customer Cards
    Provides a durable and reusable option for frequent visitors.
  • Printed Barcodes
    Ideal for customers who prefer a physical ticket.

This variety ensures that every customer can choose the most convenient method for them, enhancing their overall experience. The flexibility in ticket media options has contributed to higher customer satisfaction by providing easy and quick access to service. 

Integration with Customer Cards

The Mifare customer cards introduced in 2005 by Stadtwerker Klagenfurt had to be integrated with the access and ticketing system. This integration demonstrates SKIDATA Connect's ability to unify various services into one cohesive digital ecosystem. 
The customer cards offer seamless integration with a variety of services provided by the Klagenfurter Stadtwerke.
The latest security standards and well-thought-out access processes prevent misuse, ensuring a secure environment.

Stadtwerke Klagenfurt- Klagenfurter Bäder (public pools)

Facts & Figures

Project name Strandbäder Klagenfurt, Maiernigg, Loretto
City Klagenfurt
Installation date 01.04.2021
Capacity / Size 10,000 people max./per day
Solution implemented Handshake. Logic, 13 Flex.Gate, 2 handhelds, 3 Skiosk Vending machines, eTicketing
Realization / Special Features NFC eTickets (Apple/Google Wallet)

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