let's

welcome

Best in Parking Italia

SKIDATA Customer Service: A Long-Term Partnership with Best in Parking Italia

Best in Parking Italia is one of Italy's leading parking operators, managing more than 30 parking facilities in over 20 Italian cities - including Milan, Bergamo, Turin, Florence, Rome, Padua, Trento and Bolzano - with capacity for approximately 12,500 vehicles across Northern and Central Italy.
For a parking network of this scale, reliable system availability is not a technical detail but the foundation of everyday mobility for the residents, commuters and visitors who depend on it.
The company's commitment to excellence extends from operations to architecture: its Parcheggio Città Alta in Bergamo - an underground facility with 469 spaces built beneath a new park, above 16th-century Venetian walls listed as UNESCO World Heritage - was named Best New Parking Structure at the European Parking Association's European Parking Award 2025.
Operating facilities of this standard makes one requirement non-negotiable: a service partner who keeps every system running, every day. That partner is SKIDATA.

Project Overview 

SLA-Based Premium Hotline Support 

Priority incident handling with rapid response, including weekends and holidays

Nationwide Service Coverage

One partner for 30+ parking facilities across 20+ Italian cities

Proactive Lifecycle & Software Management

Hardware renewal and Parking.Logic upgrades that safeguard long-term business continuity

Why Best in Parking Italia Relies on SKIDATA Customer Service

Best in Parking Italia works with SKIDATA not only as a technology provider, but as a long-term customer-service partner.

The partnership between Best in Parking Italia and SKIDATA Italy is built on mutual trust, responsiveness, and a shared commitment to operational excellence.

This service relationship is proven every day — across daily operations, system upgrades, technical incidents and business-critical requests — rather than only at the point of installation.

For SKIDATA, customer service of this kind is a core part of the business and the main reason long-term customers stay.

SKIDATA Customer Service: A Long-Term Partnership with Best in Parking Italia
SKIDATA Customer Service: A Long-Term Partnership with Best in Parking Italia

The People Behind SKIDATA Service in Italy

The availability and dedication of the SKIDATA Italy team ensure that every request from Best in Parking Italia is addressed promptly and professionally.

Best in Parking Italia particularly values the effectiveness and professionalism of SKIDATA's technical specialists, together with the reliability of the extended SKIDATA partner network that supports service delivery throughout Italy.

This combination enables rapid issue resolution and consistently high system availability across the entire parking network.

How SKIDATA Adapts Its Service as the Business Evolves

SKIDATA adapts its solutions, services and support processes to the evolving operational needs of Best in Parking Italia, and this flexibility has been a decisive factor in the success of the partnership.

SKIDATA protects business continuity across the nationwide Best in Parking Italia network through Premium Hotline Support, prioritized incident handling with SLA-based response, advanced troubleshooting, lifecycle management, hardware and software maintenance, software upgrades and digital integration services - including coverage on weekends and holidays. For SKIDATA, technology brings a customer on board, while customer service is what retains that customer over the long term.

SKIDATA Customer Service: A Long-Term Partnership with Best in Parking Italia

What makes SKIDATA a valuable partner is not only the technology, but the people behind it. The availability of the entire SKIDATA Italy team, the professionalism of its technicians and partners, and the trust established over many years of collaboration give us confidence that our operations are always supported. Their flexibility, responsiveness, and commitment to service excellence help Best in Parking maintain high service levels across our nationwide parking network.

Stefano Servadei, Project Management – Tech. Operations, Area Tecnica – Impianti SKIDATA, Best in Parking Italia

Facts & Figures

Project name Best in Parking Italia — one of Italy's leading parking operators: 30+ parking facilities in 20+ cities across Northern and Central Italy, capacity for ~12,500 vehicles
Partnership Type Long-term SKIDATA full-service maintenance and customer-service partnership
Priority Support & Hotline SLA-based priority handling of support cases; direct access to SKIDATA service experts for support, incident registration and coordination — including weekends and holidays
Troubleshooting Advanced diagnostics and resolution of software, hardware, communication and interface issues to maximize availability and ensure business continuity
Hardware & Lifecycle Replacement of covered hardware after warranty expiration, plus proactive renewal of PCs, workstations and servers every 5 years
Software & Delivery One major SKIDATA Parking.Logic upgrade every two years, delivered via SKIDATA Digital Software Delivery (DSD)
Integration & Connectivity SWEB interfaces for payments, contract parkers, reservations, invoicing, reporting and APIs; up to 10 EPI interfaces and 3 HostComm connections

What others Read

Parking Payment, Built for Leaner Setups

Read More

Cybersecurity in Modern Parking Management

Read More

Is SKIDATA Suitable for Smaller Parking Projects?

Read More

Biometric Stadium Access: Research Meets Real Venues

Read More

Digital Parking Validation System Buyer’s Guide | RFP Checklist

Read More

SKIDATA Parking Management for Frankfurt Airport Terminal 3

Read More

Secure Digital Curbside Parking with SKIDATA Connect

Read More

SKIDATA Connect for Cities: Zone, Curb & Mobility Hub Management

Read More

Best Parking Management System Buyer Guide 2026

Read More

Mobility Hubs 3.0: UX, Certainty & Orchestration for Cities and Operators

Read More

The SKIDATA sMove Mobile Kit: Temporary Access, Permanent Reliability

Read More

SKIDATA Mobility Hubs White Paper

Read More

One Call, One Provider: The Mountain eCommerce System That Actually Works

Read More

Kia Ora Auckland Airport and SKIDATA: Revolutionising Airport Parking

Read More

NFC eTicketing: Stop Fraud, Reduce Costs, Streamline Entry

Read More

Power.Gate ‘Plus’: The Future of Parking Management

Read More

Creating Cities That Thrive: Reducing Congestion with Smart Parking Solutions

Read More

SKIDATA & Adyen: Revolutionizing Payments, Everywhere You Go

Read More

Why EV-Charging is Key to Future-Proof Parking Facilities

Read More

Let’s Welcome Emotions: SKIDATA's Leadership in Transforming Sports & Entertainment

Read More

The Revolutionary sMove Gate - A New Era of Welcoming People 

Read More

SKIDATA: From Ticket-Based Systems to AI-Based Mobility

Read More

How SKIDATA's Mobility Suite Makes Urban Parking Management Simple

Read More

Embracing Tomorrow: SKIDATA's Role in Crafting Cutting-Edge Mobility Hubs

Read More

SKIDATA: Leading the Way in Integrated Visitor Management Solutions

Read More

Transforming Parking Payments: The Power of License Plate Recognition

Read More

Smart City Parking Linköping

Read More

SKIDATA: Leading the Charge in Sustainable Access Solutions

Read More

Ticketless Parking: Leading the Charge in Modern Parking Solutions

Read More

We are ClimatePartner certified!

Read More

The Benefits of Parking Guidance for Parking Operators

Read More

Parking Management - Data security is key

Read More

Improve customer satisfaction with plausible CSR strategies

Read More

How tomorrow’s car parks benefit from smart IoT

Read More

SKIDATA is ISO 27001 certified

Read More

KitzSki's Journey to Smartphone Ski Passes

Read More

Streamline your parking operations with LPR

Read More

A piece of nature for your guests’ pocket - keycard pure

Read More

Double your guests’ convenience with parking management for ski resorts

Read More

Attract more traffic to your car park with EV-charging stations

Read More

Revenues 24/7: One-stop-shop anytime, anywhere with e-commerce

Read More

Protect your own and your customers’ valuable business data

Read More

Faster updates for faster deployment

Read More

Let's discuss how we can work together!

Contact us