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Best in Parking Italia
SKIDATA Customer Service: A Long-Term Partnership with Best in Parking Italia
Project Overview
SLA-Based Premium Hotline Support
Priority incident handling with rapid response, including weekends and holidays
Nationwide Service Coverage
One partner for 30+ parking facilities across 20+ Italian cities
Proactive Lifecycle & Software Management
Hardware renewal and Parking.Logic upgrades that safeguard long-term business continuity
Why Best in Parking Italia Relies on SKIDATA Customer Service
Best in Parking Italia works with SKIDATA not only as a technology provider, but as a long-term customer-service partner.
The partnership between Best in Parking Italia and SKIDATA Italy is built on mutual trust, responsiveness, and a shared commitment to operational excellence.
This service relationship is proven every day — across daily operations, system upgrades, technical incidents and business-critical requests — rather than only at the point of installation.
For SKIDATA, customer service of this kind is a core part of the business and the main reason long-term customers stay.
The People Behind SKIDATA Service in Italy
The availability and dedication of the SKIDATA Italy team ensure that every request from Best in Parking Italia is addressed promptly and professionally.
Best in Parking Italia particularly values the effectiveness and professionalism of SKIDATA's technical specialists, together with the reliability of the extended SKIDATA partner network that supports service delivery throughout Italy.
This combination enables rapid issue resolution and consistently high system availability across the entire parking network.
How SKIDATA Adapts Its Service as the Business Evolves
SKIDATA adapts its solutions, services and support processes to the evolving operational needs of Best in Parking Italia, and this flexibility has been a decisive factor in the success of the partnership.
SKIDATA protects business continuity across the nationwide Best in Parking Italia network through Premium Hotline Support, prioritized incident handling with SLA-based response, advanced troubleshooting, lifecycle management, hardware and software maintenance, software upgrades and digital integration services - including coverage on weekends and holidays. For SKIDATA, technology brings a customer on board, while customer service is what retains that customer over the long term.
What makes SKIDATA a valuable partner is not only the technology, but the people behind it. The availability of the entire SKIDATA Italy team, the professionalism of its technicians and partners, and the trust established over many years of collaboration give us confidence that our operations are always supported. Their flexibility, responsiveness, and commitment to service excellence help Best in Parking maintain high service levels across our nationwide parking network.
Stefano Servadei, Project Management – Tech. Operations, Area Tecnica – Impianti SKIDATA, Best in Parking Italia
Facts & Figures
| Project name | Best in Parking Italia — one of Italy's leading parking operators: 30+ parking facilities in 20+ cities across Northern and Central Italy, capacity for ~12,500 vehicles |
|---|---|
| Partnership Type | Long-term SKIDATA full-service maintenance and customer-service partnership |
| Priority Support & Hotline | SLA-based priority handling of support cases; direct access to SKIDATA service experts for support, incident registration and coordination — including weekends and holidays |
| Troubleshooting | Advanced diagnostics and resolution of software, hardware, communication and interface issues to maximize availability and ensure business continuity |
| Hardware & Lifecycle | Replacement of covered hardware after warranty expiration, plus proactive renewal of PCs, workstations and servers every 5 years |
| Software & Delivery | One major SKIDATA Parking.Logic upgrade every two years, delivered via SKIDATA Digital Software Delivery (DSD) |
| Integration & Connectivity | SWEB interfaces for payments, contract parkers, reservations, invoicing, reporting and APIs; up to 10 EPI interfaces and 3 HostComm connections |
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