Global Service Performance Manager
Are you passionate about turning data into decisions that drive real business growth? At SKIDATA, we're leaders in cutting-edge access solutions, and we're looking for an analytical and business-savvy Global Service Performance Manager to join our global Service team. If you thrive on uncovering insights, love partnering with stakeholders across the business, and are eager to shape how our global service business performs, this is your chance to make a real impact.
What You'll Do
- Own Service Performance Management: Own the global service business performance management framework, ensuring KPI transparency, accountability, performance reviews, and action tracking across all regions.
- Turn Data into Action: Analyze service business performance, identify gaps and opportunities, develop recommendations, and communicate actions to leadership stakeholders.
- Partner Across the Business: Partner with Service Leaders, Operations, Sales, Finance, and other stakeholders to improve business performance.
- Provide Data-Driven Insights: Provide data-driven insights and recommendations to support decision-making.
- Coordinate Forecasting and Planning: Coordinate and challenge the service business forecasting and planning process in partnership with Finance and Regional Service Leaders.
- Drive Continuous Improvement: Lead or contribute to continuous improvement and transformation initiatives.
- Analyze Cost Drivers: Analyze key cost drivers, including labor, parts, travel expenses, and cost of quality, and recommend actions to improve profitability.
- Shape Pricing Strategy: Develop pricing recommendations and support value-based pricing strategies to improve profitability.
- Monitor Pricing Realization: Monitor pricing implementation and report pricing realization performance.
- Build Dashboards and Reporting: Develop and maintain dashboards and performance reporting tools.
- Present to Leadership: Present insights, trends, and recommendations to leadership teams.
What You Bring
- Bachelor's degree in business administration, operations management, finance, or a related field
- 5+ years of experience in service management, business performance, or commercial excellence
- Strong understanding of service business drivers, financial metrics, and performance management
- Strong business acumen paired with sharp analytical and decision-making skills
- Advanced Excel and financial modelling capabilities
- Advanced Power BI skills, with the ability to develop and adapt reports and dashboards
- Strong data visualization and storytelling capabilities
- Experience leveraging AI and digital technologies to improve business processes and decision-making
- Strong stakeholder management skills and the ability to influence without authority
- Strategic thinking and a commercial mindset
- Excellent executive communication and presentation skills
- English Common European Framework (CEFR) C1 level or higher; additional languages are a plus
- Willingness to travel approximately 15% of the time
What You Can Expect
- Flexible Hybrid Work Model: Achieve a better work-life balance with our adaptable hybrid working options.
- Meal Allowance: Benefit from a digital meal allowance designed to suit your preferences.
- Job Bike Leasing Program: Participate in our bike leasing programme to promote a healthier and more active lifestyle.
- Transport Subsidy: Receive financial support for your Job Ticket to help with your daily travel costs.
- Extra Vacation Days: Take advantage of an optional additional week of vacation to recharge.
- Support Sustainability: Access electric vehicle charging stations in our parking area to support eco-friendly commuting.
- Global Collaboration: Work alongside an international team of specialists, sharing knowledge and insights from diverse backgrounds.
- Professional Growth Opportunities: Discover excellent chances for career development and skill enhancement.
Ready to make an impact? Apply today and be a part of SKIDATA's innovative journey!
We offer a competitive salary based on your qualifications and professional experience. The minimum salary for this position according to the collective agreement is EUR 2,879.00 gross per month on a full-time basis. Of course, your actual salary will be adjusted in line with the market based on your qualifications.
Location: Grödig
Your Personal Contact
Anja Effenberger – Senior HR Business Partner – +43 62468883086
Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities – welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 62,000 colleagues in more than 70 different countries.
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