In this pivotal role, you will be responsible for delivering top-notch IT support to end users across the EMEA region. Your expertise will be called upon to address internal support inquiries through various channels, including phone, ticketing system, chat, email, and in-person interactions. Leveraging fundamental analysis techniques, you will skillfully troubleshoot and resolve issues. Additionally, you will seamlessly execute hardware and software change requests, as well as oversee the installation and maintenance of local end devices and infrastructures as needed. Collaboration will be a key aspect of your role, as you work closely with the EMEA IT support team and collaborate with other global IT teams on a variety of IT-related initiatives and projects.