Are you ready to take charge of field service operations and ensure smooth service delivery for a global leader in access solutions? As a Field Service Coordinator at SKIDATA, you’ll be responsible for coordinating a team of skilled field service engineers, ensuring optimal customer satisfaction, and continuously improving service processes. This is a fantastic opportunity to grow your career in service delivery management and play a pivotal role in maintaining top-quality services for our clients.
What You’ll Do
• Customer Satisfaction: Coordinate all field services, ensuring they meet customer expectations and SKIDATA’s service commitments.
• Team Coordination: Manage and motivate a team of Field Service Engineers, guiding them to deliver exceptional service. You’ll also support in training, development, and performance evaluations.
• Process Optimization: Continuously improve field service processes, ensuring efficiency, quality, and alignment with company goals.
• Financial Performance: Oversee the optimization of maintenance activities and contribute to enhancing service profitability.
• Escalation & Support: Act as an escalation point for customer issues, complaints, and requests, ensuring swift resolutions and high customer satisfaction.
• Reporting & Administration: Manage reporting on incidents, maintenance, installations, and ensure accurate administrative documentation (e.g., time registration, material bookings).
• Collaboration: Work closely with various departments, including Customer Support, Sales, and Project Managers, to support service and project goals.
At SKIDATA, you’ll be at the heart of our operations, working in a dynamic, international environment where innovation and customer satisfaction are key. With opportunities to make impactful decisions, this is an exciting career opportunity for an experienced service delivery professional.
