Globally-leading access solutions are looking for a solution oriented Support Technician
Innovative solutions at the cutting edge, a dynamic and progressive working environment, versatile possibilities – this is the world of SKIDATA. Become part of our strong, international team and shape the future of modern access systems with your ideas and know-how.
training and development
flexible working hours
As the first contact within the Central Technical Support Team, you will support our 25 subsidiaries, joint ventures and partners in hardware and software incidents with your solution-oriented technical support. You accompany the solution process until the successful implementation at the customer. Your fast and reliable troubleshooting ensures a high level of support for our customers, even on site if necessary. You create and manage the documentation for the first level support network with cooperating departments. In addition, you ensure that internal standards and processes are adhered to and carry out the knowledge transfer in our subsidiaries. Furthermore, you continuously improve your knowledge and experience.
A completed technical education (school/apprenticeship)
At least 1 year of professional experience in a similar technical position
Experience with Client/Server-Systems and operating systems (Windows, Linux)
Good knowledge in Databases (e. g. MS SQL) and basic knowledge in MS Active Directory
Knowledge of computer networks (Ethernet, TCP/IP, Firewalling)
Experience with virtualization technologies like VMWare and Hyper-V
Excellent communication skills and high customer orientation
Willingness to travel (10 %) and intercultural competence