We think you’ll be pleasantly surprised that
everyone at SKIDATA is on first-name terms. And even more so when
you find out that this includes the CEO.
The world market leader in access solutions seeks to recruit someone who combines technical flair with customer service skills as
Senior Support Technician
The technology behind our turnstile gates and access readers perhaps comes as a revelation, but it is already working efficiently in over 100 countries – for example, in ski resorts, airports, stadiums and theme parks.
As the first contact within the Central Technical Support Team, you will support our 25 subsidiaries, joint ventures and partners in hardware and software incidents with your solution-oriented technical support. You accompany the solution process until the successful implementation at the customer. Your fast and reliable troubleshooting ensures a high level of support for our customers, even on site if necessary. You create and manage the documentation for the first level support network with cooperating departments. In addition, you ensure that internal standards and processes are adhered to and carry out the knowledge transfer in our subsidiaries. Furthermore, you continuously improve your knowledge and experience.
YOU CONVINCE WITH
A completed technical education (school/apprenticeship)
At least 5 years of professional experience in a similar technical position
Broad experience with Client/Server-Systems and operating systems (Windows, Linux)
Good Knowledge in Databases (e. g. MS SQL) and basic knowledge in MS Active Directory
Knowledge of computer networks (Ethernet, TCP/IP, Firewalling)
Experience with virtualization technologies like VMWare and Hyper-V
Excellent communication skills and high customer orientation
Willingness to travel (10 %) and intercultural competence
WE SURPRISE WITH
variety of projects
motivating ethos of freedom
a friendly and open atmosphere in the team
unique success story
highly motivated team
Your minimum salary will be determined with reference to the collective agreement (employment group 4, position on incremental scale according to individual experience)