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We think you’ll be pleasantly surprised that
everyone at SKIDATA is on first-name terms.
And even more so when
you find out that this includes the CEO.
The world market leader in access solutions seeks to recruit someone who combines technical flair with customer service skills as

Specialist for Customer Experience and Service Management (f/m)

The technology behind our turnstile gates and access readers perhaps comes as a revelation, but it is already working efficiently in over 100 countries – for example, in ski resorts, airports, stadiums and theme parks.

YOUR TASKS

In the Central Service Innovation Team you are responsible for strengthening service efficiency and customer experience. You understand the service value chain and its impact on customer satisfaction. Measuring progress in KPI's and thus representing customer satisfaction and service success in figures is a matter of course for you and the basis for management decisions. In the course of this, you will ensure that service products and process standards are successfully implemented in our 27 subsidiaries. For the market organizations, you are a valued partner with an enthusiastic hands-on mentality, customer focus and tool/process expertise.

YOU CONVINCE WITH

  • A completed commercial education
  • At least 5 years of professional experience in the field of Service Management in an international environment
  • Experience with process and life cycle analysis as well as customer satisfaction measurement
  • Excellent analytical skills and project management knowledge
  • Very good MS Office knowledge
  • Excellent written and spoken knowledge of German and English

WIR ÜBERRASCHEN MIT

  • Global perspectives
  • Variety of projects
  • Motivating ethos of freedom
  • Traction as market leader
  • Unique success story
  • Highly motivated team

Region

Groedig/Salzburg (HQ)


Apply now to become a contributor to the high quality products of the global market leader in access technology.
Your minimum salary will be determined with reference to the collective agreement (employment group 4, position on incremental scale according to individual experience)

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Career contact
Barbara Köglhaider
Barbara Köglhaider
Recruiting

[p] +43 6246 888-3144
[f] +43 6246 888-7
[e] jobs@skidata.com