We think you’ll be pleasantly surprised that
everyone at SKIDATA is on first-name terms. And even more so when
you find out that this includes the CEO.
The world market leader in access solutions seeks to recruit someone who combines technical flair with customer service skills as
Specialist for Customer Experience and Service Management (f/m)
The technology behind our turnstile gates and access readers perhaps comes as a revelation, but it is already working efficiently in over 100 countries – for example, in ski resorts, airports, stadiums and theme parks.
In the Central Service Innovation Team you are responsible for strengthening service efficiency and customer experience. You understand the service value chain and its impact on customer satisfaction. Measuring progress in KPI's and thus representing customer satisfaction and service success in figures is a matter of course for you and the basis for management decisions. In the course of this, you will ensure that service products and process standards are successfully implemented in our 27 subsidiaries. For the market organizations, you are a valued partner with an enthusiastic hands-on mentality, customer focus and tool/process expertise.
YOU CONVINCE WITH
A completed commercial education
At least 5 years of professional experience in the field of Service Management in an international environment
Experience with process and life cycle analysis as well as customer satisfaction measurement
Excellent analytical skills and project management knowledge
Very good MS Office knowledge
Excellent written and spoken knowledge of German and English
WIR ÜBERRASCHEN MIT
Variety of projects
Motivating ethos of freedom
Traction as market leader
Unique success story
Highly motivated team
Your minimum salary will be determined with reference to the collective agreement (employment group 4, position on incremental scale according to individual experience)