The Trust that SKIDATA Takes Care

We are within reach whenever you need us!

Want guaranteed availability of the SKIDATA support team? Just say when. You choose the timeframe, even if it is outside of normal office hours, and we will make ourselves available according to your requirements.

Higher priority for your support cases!

The proper operation of your system is mission critical for your business? Interruptions should be resolved as quickly as possible? Building on the Hotline.Care module, SKIDATA provides a guaranteed handling of the reported incident within a specified time.

Take precautions with a predefined support contingent!

Cover the expenses incurred for troubleshooting measures and service calls in advance. Your support costs are already included in the contract.

Connect your access system to SKIDATA experts!

You can take care of your core business - SKIDATA takes care of your access solution. With Connect.Care SKIDATA offers options for efficient support including remote monitoring.

• On-demand remote connection in case of an issue
• Secure remote connection for fast and efficient troubleshooting
• Remote Monitoring

Be prepared with targeted maintenance!

The experience of SKIDATA experts and precise maintenance procedures guarantee optimum cost and benefit to you.

• Regular consultation
• Hardware maintenance
• Software maintenance

Keep your system on the state of the art!

In addition to maintenance of the software within the same software release, SKIDATA offers with the module Upgrade.Care options to be always up-to-date regarding software and IT equipment.

• Latest software release including installation
• Cyclic IT hardware exchange

Preventive security services to avoid system downtimes!

System downtime because of virus infections! Malware on USB Sticks! Lost data because of malicious software! With Protect.Care SKIDATA offers services to avoid these scenarios.

• Initial basic security check
• Managed Anti-Virus service

We have the right spare parts solution for you!

Availability of spare parts is essential for the smooth operation of your facility. Determine how quickly you want to receive spare parts and when they are required.

• Receive spare parts based on local and central stock levels
• Receive spare parts as a priority, exchange in advance or substitute equipment
• Annual flat fee for spare parts, with the option to include wear parts